Immediate Phone Assistance
Speak directly to our experts for fast guidance on troubleshooting and maintenance.
Our technical support services
Get fast phone-based support to manage issues temporarily and minimise downtime before an engineer visits.
Minimise Downtime
Keep your spray booth running while an engineer is scheduled to attend.
Practical Solutions
Receive step-by-step advice to handle issues safely and efficiently.
Ongoing Support
Guidance for routine checks, emergency breakdowns, and operational questions.
Breakdown response
When a breakdown occurs, we act quickly to get your spray booth back up and running.
Our team assesses the issue over the phone, giving technical support until an engineer can attend. We schedule an engineer visit as soon as possible, ensuring you receive a prompt and dependable response that keeps disruption to a minimum.
Preventative maintenance support
Our preventative maintenance support helps identify faults early, extend the life of key components, and reduce the risk of unplanned downtime. By keeping your spray booth running reliably, it also supports more predictable operating costs over the long term.
Issues we commonly diagnose
From combustion performance to airflow regulation and control electronics, our team provides targeted troubleshooting for the faults that most commonly affect spray booths.
Burner ignition failures
Burners may fail to ignite due to faulty ignition components, poor gas supply, or sensor issues, leading to temperature instability.
Poor airflow or pressure faults
Blocked filters, damaged impellers, or ducting issues can reduce airflow or pressure, affecting booth performance and finish quality.
Control panel issues
Ageing components or faulty wiring can cause control panels to malfunction, disrupting mode selection and booth operation.
Fan motor failures
Fan motors can wear out or overheat over time, resulting in inadequate extraction and inconsistent airflow.
Sensor or probe faults
Temperature, pressure, or airflow sensors can drift or fail, preventing the booth from running safely or within specification.
LED or electrical failures
Wiring faults, ageing fittings, or power supply issues can cause lights or other electrical components to fail.
Certified for quality & safety
Our skilled service team follows the leading industry standards, giving you peace of mind that every job is safe, reliable, and performed to the highest quality. We’re here to ensure your equipment stays in top condition for the long term.
Technical support FAQs
Find answers to common questions about spray booth breakdowns and technical support, and learn how STL can help keep your equipment running smoothly and minimise downtime.
Response times depend on the nature of the issue, location, and engineer availability. Around 20–25% of technical issues can be resolved over the phone with STL’s technical support team. If on-site attendance is required, this initial diagnosis gives us a head start on identifying the fault, helping reduce time on site and minimise overall downtime.
In an emergency, you can contact STL’s technical team by calling 01787 313 550 and selecting option 1 for Service. Where possible, our team will provide immediate technical assistance by phone and arrange urgent on-site support if required. If there is fire, smoke, or active burning, your first call should always be to 999, and to follow H&S protocols.
Yes. STL offers remote troubleshooting to help diagnose spray booth issues quickly, with many faults identified and sometimes resolved through technical assistance. This initial diagnosis helps narrow down the cause of the problem and can reduce time on site if further attendance is required.
Yes. STL can supply replacement parts and consumables during a breakdown, subject to availability. STL engineers carry a stock of common items, allowing many parts to be replaced on site, there and then, to help minimise downtime and return the spraybooth to operation as quickly as possible.
STL offers planned servicing and preventative maintenance designed to identify wear, inefficiencies, and potential faults before they lead to breakdowns. This includes routine inspections and servicing of burners, mechanical and electrical components, filter checks, safety and compliance checks, and performance adjustments. Regular preventative maintenance helps improve reliability, maintain compliance, and reduce unplanned downtime.